Contact Us
You can access your account, 24 hours 7 days a week. Log in to your account on the “My Account” tab at the top of this page

By Phone:
Get Balance and Make payments 24x7 by calling
SPEaks, automated phone service
Call Toll Free: 1-877-773-3133

Customer Care Hours:
Monday-Friday 8 a.m. to 7 p.m., CT
Saturday 9 a.m. to 2 p.m., CT
Call Toll Free: 1-877-773-8099
Call Local: 713-881-8600

Get your balance by texting "Balance" to (713) 489-6087. Your cell phone must be registered on your account with us.

By Email:

By Mail:
Smart Prepaid Electric
PO Box 301438
Dallas, TX 75303-1410

In the event of a power outage, please contact the Transmission and Distribution Utility for your area below:

Dallas/Ft. Worth and Surrounding Areas
Oncor Electric Delivery: 1-888-313-4747 

Lewisville and North Texas
Texas-New Mexico Power Company: 1-888-866-7456 

Houston and Surrounding Areas
CenterPoint Energy: 1-713-207-2222 or 1-800-332-7143
South Texas
AEP Texas Central Company: 1-866-223-8508 

West Texas
AEP Texas North Company: 1-866-223-8508
Oncor Electric Delivery: 1-888-313-4747

Click here for more information.